Introduction
Welcome to Cloud Air® Shoes, Sneakers! We’re thrilled you’ve decided to shop with us. Please take a moment to review these Terms & Conditions, which outline important policies and guidelines about using our website, purchasing products, returns/exchanges, and more.
By accessing or using cloudair.shop (the “Site”), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site. We reserve the right to modify these Terms at any time without notice, so please check back periodically for updates. Your continued use of the Site constitutes acceptance of any changes.
Use of the Site
The content on the Site, including text, graphics, logos, button icons, images, audio clips, downloads, interfaces, and software, is the property of Cloud Air® Shoes, Sneakers and protected by copyright and trademark laws. You may only use content for personal, non-commercial purposes. You may not modify, copy, distribute, transmit, display, publish, or create derivative works from the content without express written permission from us.
The trademarks, logos, and service marks displayed on the Site are registered and unregistered marks belonging to Cloud Air® Shoes, Sneakers and third parties. Nothing on the Site should be interpreted as granting a license or right to use any trademark without our express written permission.
Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis. We make no warranties of any kind, expressed or implied, about the operation or availability of the Site.
Purchasing Products
All purchases through the Site are subject to these Terms. Prices and availability are subject to change without notice. Product descriptions aim to be accurate but are provided for illustrative purposes only. We make reasonable efforts to display colors and images of products as accurately as possible, but actual colors and/or patterns may differ slightly. Typographical errors or omissions on the Site shall not constitute legally binding offers.
To place an order, follow the onscreen prompts after adding item(s) to your cart. You will be able to review and edit your order details before submitting. All orders require acceptance of these Terms and our Privacy Policy. Orders are considered final once payment is submitted. As a consumer, you may enjoy certain legal rights when shopping online. Nothing in these Terms limits those consumer rights.
Availability: We work hard to ensure accurate inventory counts on the Site, but quantities can change on short notice. We cannot guarantee availability of any product. If an item is no longer available after you place your order, we will notify you and issue a refund for that item.
Pricing: All prices posted on the Site are subject to change without notice. Price increases will only apply to orders placed after such changes. Prices exclude sales tax, which will be added during checkout where applicable by law. We make efforts to display accurate pricing but typographical errors may occur. In the event an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel the order and notify you of such cancellation.
Promotions: Promotion eligibility may include restrictions such as valid dates, limits, etc. which will be disclosed at the time of offer. Promo codes must be entered at checkout to redeem. Only one promo code may be used per order unless otherwise stated.
Payments: We accept Visa, Mastercard, American Express, Discover, and PayPal. Payment will be collected in full upon placement of your order. Your billing statement will show a charge from Cloud Air® Shoes, Sneakers. If cards are declined for any reason, your order will be cancelled automatically.
Shipping: Shipping fees will be clearly displayed during checkout based on weight/dimensions and delivery address. We ship most orders within 1 business day. You will receive shipping confirmation and tracking information once your order has shipped. Loss during shipping is rare but can happen. Please contact us if you do not receive your order within a reasonable time frame.
Returns/Exchanges: Items may be returned or exchanged within 30 days of delivery for a full refund, except for customized/personalized products. Please review our complete Return/Exchange Policy for eligibility guidelines.
Account Registration
You have the option to register for an account on the Site, which allows you to check order status, view order history, save your information for faster checkout, and more. To register, you must be at least 18 years old and provide a valid email address along with any additional required information.
You are responsible for maintaining account security and updating your information as needed. We are not liable for any unauthorized access to your account or Profile. You may close your account by contacting us. Upon closure, we will delete your information in accordance with our Privacy Policy.
Privacy Practices
Please review our Privacy Policy to understand how we handle the information you provide. We will only collect, use, and share your personal data in compliance with applicable laws. You are responsible for the accuracy of any personal information you provide. By using the Site and submitting data, you agree to the terms of the Privacy Policy.
Rights to Content You Submit
You retain ownership of any content you submit via the Site, including ratings, reviews, photos, videos, etc. By providing content to the Site, you grant us a worldwide, royalty-free, perpetual, and non-exclusive license to use, copy, modify, display, archive, publish, distribute, translate, create derivative works from, and sell/license that content in any form and for any purpose, including promotional and advertising purposes. This allows us to operate and promote our business as services like product reviews, photos, and videos become an essential part of the shopping experience.
You are responsible for the content you submit. Content must comply with our Content Guidelines below. If you believe your content was removed in error, you may contact us to request review.
Content Guidelines
Content submitted to the Site, including user names, public posts/comments, photos, videos, etc., must not:
- Include personal information, including sensitive financial information (social security numbers, bank account/routing details, credit card numbers, etc.) or sensitive medical information (health conditions, disability status, prescription medications, etc.).
- Infringe copyright, trademark, patent, or other proprietary rights of third parties.
- Include illegal content or encourage/depict illegal activity.
- Defame, misrepresent, impersonate, or otherwise malign any individual or company.
- Include content that promotes hate, discrimination, terrorism, violence, illegal acts, or any other offensive subject matter.
We reserve the right to remove any content in our sole discretion that we consider harmful, infringing, offensive, inappropriate, or unlawful. Submitting misleading or false content may lead to account termination.
Reviews & Ratings
Customers have the ability to provide ratings and feedback for products. By submitting a review, you confirm you have first-hand experience purchasing the product. Reviews must represent your honest, unbiased opinion. Misrepresenting yourself or providing false/inaccurate information is a violation of these Terms.
We may publish reviews online or in advertising materials but are not obligated to use or post any review you submit. We reserve the right to remove reviews in violation of the above guidelines or that contain prohibited content. Reviews are the opinions of individual customers and do not represent the views of Cloud Air® Shoes, Sneakers.
Third-Party Links/Sites
The Site may contain links to third-party websites and services, such as social media buttons. We provide these links for convenience but do not review, endorse, approve, or control third-party sites. We are not responsible for the content, products, services, business practices, privacy policies, or actions of any third-party site. Use of any third-party site is done at your own risk.
Limitation of Liability
Cloud Air® Shoes, Sneakers shall not be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential (including without limitation lost profits), punitive or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Site or purchase of products including, without limitation, bodily injury, emotional distress, and/or any other damages resulting from use of the Site.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF Cloud Air® Shoes, Sneakers AND ITS SUPPLIERS AND SERVICE PROVIDERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR ANY PRODUCTS OR SERVICES PURCHASED VIA THIS SITE.
Indemnification
As a condition of your access to and use of the Site, you agree to indemnify, defend, and hold harmless Cloud Air® Shoes, Sneakers and its owner(s), employees, agents, and affiliates from any claims arising out of your use of the Site including violation of these Terms. This defense and indemnification responsibility will survive termination of these Terms and your use of the Site.
Dispute Resolution
Any disputes arising in connection with these Terms shall be resolved individually, without resort to any form of class action, and shall be governed by and construed in accordance with the laws of Tennessee, without regard to its principles of conflicts of law. Any action brought under these Terms shall be brought exclusively in a federal or state court located in Nashville, Tennessee, and you expressly consent to personal jurisdiction and venue in such courts. Both parties shall bear their own costs and expenses in any dispute arising under these Terms.
Changes to the Terms
We may revise and update these Terms from time to time. Your continued usage of the Site will mean you accept those changes. You can review the most current version of the Terms at any time at: cloudair.shop/terms
Contact Us
Please feel free to reach out with any questions or concerns about these Terms. You may contact us at:
Cloud Air® Shoes, Sneakers
123 Shoe Store Lane
Nashville, TN 37217
Email: [email protected]
Phone: (615) 123-4567